Terms
Terms of use
Short, clear terms so you know exactly what this website is — and what it is not.
Information only
Everything on this website is general information and signposting. It is not medical, psychological, legal or financial advice and must not be relied on as a substitute for professional support.
Not an emergency service
We do not monitor this website continuously and cannot respond to emergencies. In immediate danger, contact the emergency services on 999 (UK) or your local emergency number.
Third-party organisations
We signpost to organisations we believe are reputable, but we are independent of them and are not responsible for their services, content or availability.
Welcome packs and donations
Welcome & Safety Packs are subject to funding and availability and are not guaranteed. Donations are voluntary, are used across our charitable aims, and are generally non-refundable once given.
Changes
Our services, resources and these terms may change as the organisation develops. We will update this page when they do.
Contact
If anything here is unclear, please contact us and we will explain it in plain language.